Manju Prasad

About Manju Prasad

I am a proactive and achievement-oriented professional offering over 17 years of experience in leadingHR operations across multiple regions, with a focus on process improvements, client management, andworkforce administration. Skilled in implementing and deploying HR Delivery Models, ensuring seamlessharmonization of HR operational activities for legacy entities.Previously associated with Alstom Transportation as Cluster Lead - East Asia, Singapore, and Malaysia andspearheaded the deployment of the new HR Delivery Model (HRDM) at Alstom, acting as a key change agentand piloting the new HR Global Services Model across the organization, including APAC.I am a forward thinking person with proficiency in providing training & mentoring to newly hired HR SharedServices Coordinators offering ongoing support and development to the self-service platform and essential indeveloping workflows and SOPs for the Shared Service Centre, maintaining and improving operations bytracking trends of incoming inquiries to identify/resolve issues, support continuous improvement and ensurehigh service levels and leading the effort to build out and enhance new work streams geared towardoperational efficiency and automation of deliverables used during the business life-cycle; defined businessvalue, project statistics and issues to business leadership and business sponsors.

Experience

1. Manager HR Operations

   Tredence Inc.

   May 2025 — Present · Bengaluru, IN

   Spearheading global HR Operations across multiple geographies, ensuring seamless deliveryof onboarding, employee lifecycle management, payroll coordination, and offboardingprocesses with a strong focus on compliance and employee experience. Leading and mentoring a 14-member HR Operations team, driving performanceexcellence through structured governance, KPI monitoring, and continuous processimprovement initiatives. Conceptualized and operationalized the Shared Service Delivery Model across regions tocentralize and standardize HR operations, achieving improved efficiency and global processalignment. Implemented a Ticketing Tool to streamline HR query management, ensuring fasterturnaround time, structured tracking, and enhanced employee satisfaction. Designed and launched MYHR, a centralized digital hub for employees to access HR servicesand raise first-level queries, resulting in improved accessibility and reduced query resolution time.Introduced an AI-driven Chatbot to address first-level HR queries, improving responseaccuracy and reducing manual intervention by over 40%. Automated the entire exit process using SAP SuccessFactors, driving 100% paperlessworkflow and ensuring real-time visibility into attrition data and compliance metrics. Rolled out the Global Probation Process with end-to-end automation throughSuccessFactors, enhancing process transparency and governance. Established a robust Operational Governance Framework across all HR processes toensure compliance, efficiency, and data-driven decision-making. Driving continuous improvement and digital transformation initiatives, resulting inmeasurable gains in process efficiency, employee experience, and service quality. Preparing and analyzing HR dashboards and metrics to present performance insights andcompliance updates to leadership on a periodic basis.

Education

• Bangalore University

  B.com

  2004

Skills

• Vendor Management
• Training
• Business Analysis
• Performance Management
• Management
• Employee Engagement
• Banking
• Team Management
• Recruiting
• Management Information Systems (Mis)