Manju Pandey

About Manju Pandey

Detail-oriented and highly organized Order Processing Executive with of 9 Year of experience in efficiently managing and processing 11M customer orders from initiation to fulfillment. Proficient in order verification, data entry, and communication with stakeholders to ensure accuracy and timely delivery. Adept at utilizing order management systems and software tools to streamline workflows and meet performance targets.ResponsibilitiesManaging Sales processes from beginning to end, including order processing, invoicing, and shipping.• Handling 11M Backlog customers.• Handled top customer are SYRMA SGS (1.4M), AVALON(1.2M), PRICOL(1.7M), IWAVE(2M), BOSCH (2M),APTIV, KIML,VISTEON,SEG,INEL,EATON,LUCAS TVS• Accurately entering order details into the SAP System ensuring completeness and correctness of information as well as Communicating the customers, sales teams, and other relevant departments to clarify order specifications, address inquiries, and resolve any issues.• Preparing and maintaining order-related documentation, including invoices, packing lists, and shipping labels.• Collaborating with inventory control teams to ensure product availability and accurate stock levels for fulfilling customer orders.• Identifying and resolve order-related problems or discrepancies, such as inventory shortages, pricing errors, or shipping delays, in a timely manner.• Monitoring order status and proactively communicate updates to customers, ensuring transparency and timely delivery.• Payment Follow ups for smooth shipment process.

Experience

1. Senior Customer Service Representative

   Avnet

   Jul 2025 — Present

Education

• Rk University

  Engineer’s Degree, Electronics and Communications Engineering

  2010 — 2014

Skills

• Embedded Systems
• System Testing
• Project Management
• Networking
• Systems Engineering