Manju Nair

Strategic Enterprise & Partnerships @PhonePe

Bengaluru, IN

Ownership, acquisition, agreements and customer lifecycle management of 43 strategic enterprise merchants - Transformative initiatives- category development of solutions into new segments - microfinance, jewellery contributing to 57% of the TPV portfolio - Driving regional strategic alliances with partners for business growth; focus on partner experience and engagement - Achieved defined lifecycle/performance metrics- 25% growth in transactions and 200% growth in active stores in Q3 of FY’23 - Pipeline management,forecasting, KPI tracking- acquired 4 marquee accounts and increased funnel size by 63%- Collaboration with cross functional teams like Product, Analytics, Operations, other BUs, partners - Voice of the customer within PhonePe and suggesting process/product optimizations - Driving adoption of solutions, rigor and efficiency in operations, influencing decision making - GTM and funnel for new products - such as Payment Gateway at launch ( acquiring priority customers worth 60 crore+ across sectors) and Pincode business (at launch)- Handled a project to re-evaluate incentives, increase productivity and reduce attrition among field staff