Manju Deshpande
Certified Business Analyst II Agile and Jira Expert II Data Analytics II Bridging Business and Technology
- Role
- Business Analyst at PayPal
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Business Analyst
Apr 2018 — Present · Bengaluru, IN
Elicitation Techniques: Storyboarding, Interviews, Requirements Workshops, Focus Groups, Observation, Surveys.• Requirements Analysis & Modeling: Verification, Validation, Prioritization, Gap Analysis, Flowcharts, Process Models, Use Case Diagrams, UI Mock-ups.• Documentation & Specifications: BRD, FRD, Use Case Specifications, User Stories, and other key business documentation.• Interpersonal & Communication: Stakeholder Management, Team Guidance (Developers & Testers), Negotiation, Conflict Resolution, Strong Verbal, Written, and Presentation Skills.• Tools & Methodologies: MS Office, Advanced Excel, BizAgi Modeler, Star UML, Balsamiq, EdrawMax, Trello, Agile (Scrum), Waterfall.• Analyzed and validated customer accounts, identifying discrepancies and ensuring claim accuracy with 98% compliance rate.• Conducted in-depth legal research and provided critical insights that accelerated legal order processing by 20%.• Collaborated with litigation teams to minimize legal risks and supported settlement actions, reducing potential fines and brand impact.• Reviewed and interpreted complex legal documents, ensuring 100% adherence to PayPal’s privacy and legal standards.• Provided strategic recommendations and decisions on complex cases, contributing to cost savings and reduced escalation rates.• Mentored team members on evolving legal processes, improving team efficiency and knowledge sharing by 15%.• Maintained open communication with external legal firms, ensuring timely resolution and minimizing repeat contacts by 25%.
Education
Karnataka University, Dharwad
Bacehlor of commerce, Business/Managerial Economics
2010 — 2013
GOVT. COLLEGE
Bachelor of Commerce
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