Manjot Singh
IT Service Desk Analyst | EUC Support | Nexthink Admin | ServiceNow | O365 | Active Directory | VPN
- Role
- Senior Analyst at HCLTech
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Manjot Singh
Service Desk Analyst (L1 & L2)| EUC Support | Nexthink Administrator | 5+ Years Enterprise IT SupportIT Service Desk Analyst with 5+ years of experience delivering L1 and L2 support to enterprise users across EUC, Desktop, and Service Desk environments.Hands-on experience in Nexthink Administration, ServiceNow ITSM, Microsoft O365, Active Directory, VPN, and Windows end-user device support.Strong expertise in incident, problem, and request management, including L1 triage, L2 troubleshooting, and escalation handling. Proven ability to analyze Nexthink dashboards, identify performance issues, and improve end-user experience. Experienced in SLA management, ticket prioritization, root cause analysis, and effective user communication.Worked in 24x7 support environments, collaborating closely with L3 teams, network, and security teams to resolve complex technical issues efficiently. Known for quick troubleshooting, a customer-first mindset, and continuous improvement.Actively seeking opportunities in Service Desk Analyst (L1/L2), EUC Support Engineer, Desktop Support, or Nexthink Administrator roles. Location: Gurugram | Open to PAN-India
Experience
Senior Analyst
Mar 2023 — Present · Noida, IN
Provide end-user technical support for Office 365, VPN, and Wi-Fi related issues, including printer, laptop, and desktop configuration.Manage Active Directory tasks such as user account creation, password resets, and account lock/unlock.Troubleshoot and resolve hardware-related issues for end-user devices to ensure minimal downtime.Work extensively with ticketing tools like ServiceNow (SNOW) and Jira to log, track, and resolve incidents and service requests.Handle 20–30 tickets daily, ensuring SLA adherence and high customer satisfaction.Utilize Nexthink DEX platform to monitor endpoint health, device performance, and user experience proactively.Analyze CPU, memory, disk, boot time, application crashes, and network performance using Nexthink Finder and Analyzer.Create and monitor Nexthink dashboards and alerts to detect performance degradation and prevent recurring incidents.Perform root cause analysis (RCA) using Nexthink insights and correlate findings with ServiceNow/Jira tickets.Generate Nexthink reports to identify trends, reduce repeat issues, and improve overall endpoint stability
Education
Government Bikram College of Commerce, Patiala
bachelor of computer application, Bachelor of computer application
2016 — 2019
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