Manjot Kaur Johal

Shift Leader @Tesco

Birmingham, GB

Supervised team operations & ensured store security, with leadership, accountability, & effective resource management.• Collaborated with senior managers to coordinate logistics, resolve challenges, & maintain seamless operations, showcasing communication & organisational skills essential to retail audience engagement & profit margins.• Demonstrated leadership by supervising a team of 5–10 staff per shift and training new hires, ensuring consistent performance and adherence to Tesco’s operational standards.• Enhanced delivery management skills by overseeing stock deliveries, coordinating efficient unloading, and ensuring accurate inventory updates, minimising disruptions in a busy store environment.• Maintained composure under pressure, effectively managing high-traffic shifts and resolving challenges like delivery delays or staffing issues with quick decision-making.• Fostered effective teamwork by collaborating with colleagues to meet daily targets, including stock replenishment, till operations, and store presentation.• Improved customer experience by delivering prompt, professional service and resolving escalated complaints, fostering a welcoming environment and building customer loyalty.• Streamlined store operations by managing inventory, cash reconciliation, and compliance with safety protocols, creating a safe and organised workplace for staff and customers.• Processed cash and card transactions exceeding daily with precision, while mentoring new hires on accurate financial procedures.• Strengthened communication and problem-solving skills by addressing staff and customer queries, training new team members, and resolving issues swiftly, contributing to Tesco’s reputation for reliable service.