Manjima Ghoshal
Customer Success Manager | Customer Service Professional | Client Support | Customer Experience | Relationship Management
- Role
- Customer Success Manager at Schoolcanvas.Com
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Manjima Ghoshal
Highly motivated, passionate and responsible towards my assigned tasks. Previously worked as a Recruiter at Spectraforce Technologies and currently working as a Customer Success Manager at Schoolcanvas.com.
Experience
Customer Success Manager
Aug 2024 — Present · Chennai, IN
School Canvas is an end to end school management software which automates the school\'s day to day operations in a hassle free way and provides highly informative reports and dashboards to the management for faster productivity.Roles and responsibilities - Client Accounts: Oversee and manage client accounts, ensuring their needs are met and their expectations are managed.Customer Satisfaction: Address any issues or concerns clients might have to ensure high levels of satisfaction and retention.Client Relationships: Build and maintain strong, long-term relationships with clients. This involves regular communication, understanding their goals, and providing tailored solutions.Sales Team: Work with the sales team to understand new business opportunities and ensure smooth onboarding of new clients.Marketing Team: Coordinate with the marketing team to align client needs with marketing strategies and campaigns.Development Team: Collaborate with the development team to ensure that client requirements are understood and translated into effective solutions or product features.Requirement Gathering: Collect and analyze client requirements to ensure that their needs are met by your company’s products or services.Feedback Loop: Implement feedback mechanisms to continually improve the client experience based on their input.
Education
West Bengal University of Technology, Kolkata
Master of Business Administration - MBA, HR
2019 — 2021
Calcutta University, Kolkata
Bachelor's of Science, Mathematics
2016 — 2019
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