Manjeet B.

About Manjeet B.

Highly accomplished Technical Executive with 20+ years of industry experience and 15+ years in senior leadership roles, specializing in engineering management, technical program management, large-scale distributed systems, and cloud modernization at FAANG and major global tech firms (Amazon, Coupang, Ferrovial).I drive strategic technical change by leading global engineering teams (up to 30 members) through complex, multi-million dollar program lifecycles, ensuring architectural resilience and alignment with core business profitability.Key Technical & Leadership Achievements: Distributed Systems & Cloud Migration: Successfully spearheaded the migration and decoupling of 100+ critical internal systems from legacy Oracle technology, transitioning to a new custom-built microservices architecture at Amazon. Operational Excellence (DevOps/SRE): Implemented comprehensive DevOps processes across high-traffic platforms, improving mission-critical service availability from 95% to >99% and reducing operational support friction (tickets) by 90%. Scale and Consumer Impact: Architected and launched the technology foundation for Coupang’s $7 Billion e-commerce fulfillment business and led Amazon\'s sustainable shopping initiative, driving a multi-billion dollar increase in sales. Innovation & Technical Advisory: Pioneered the integration of Generative AI tools to automate engineering workflows (∼20% of code) and leveraged Machine Learning (ML) for product intelligence and customer targeting (SageMaker/AI Workbench). Team Development & Culture: Consistently built and mentored high-performing, distributed teams, resulting in 12+ promotions and maintaining Top 25% Manager Satisfaction Scores (Amazon), fostering a culture of technical autonomy and excellence.Top Skills: Distributed Systems, Microservices, AWS, GCP, Kubernetes, CI/CD Pipeline, DevOps, SRE, A/B Testing, Machine Learning (ML), Generative AI, Technical Roadmaps, Stakeholder Management, Strategic Planning, Python, Java, C++

Experience

1. Senior Engineering Manager

   Coupang

   Jun 2023 — Present · Seattle, WA, US

   As a Senior Engineering Manager, I lead the backend engineering and DevOps strategy for Reverse Logistics and Seller Compensation at Coupang\'s multibillion-dollar Rocket Growth fulfillment platform, one of South Korea’s largest and fastest-growing e-commerce operations. My focus is on ensuring high-scale distributed systems resilience, driving operational excellence, and maximizing business profitability through technical innovation. Architected and led the technology launch of the reverse logistics and seller compensation backend platform for the Rocket Growth fulfillment business, now Coupang’s top growth driver. Drove significant business profitability improvements (from ∼4% to ∼6.5%) by launching engineering-led efficiency initiatives, including deploying a patented algorithm to reduce losses from customer returns. Implemented comprehensive DevOps and SRE Best Practices (on-call, alerting, availability monitoring) across distributed services, improving mission-critical platform availability from 95% to >99% and reducing support tickets by 90%. Championed technical innovation by integrating Generative AI tools to automate engineering tasks, generating ∼20% of code for the reverse logistics platform, while simultaneously designing and launching new microservices from scratch.

Education

• University of Southampton

  Bachelor's Degree, Computer Science

  1996 — 2000

• IE Business School

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2004 — 2005

Skills

• Budgeting
• Electronic Toll Collection
• Management Consulting
• Business Strategy
• Strategy
• Public Policy
• Infrastructure
• Telecommunications
• Software Development
• Team Leadership
• Program Management
• Itil
• Disaster Recovery
• Back Office
• Service Delivery
• Integration
• Agile & Waterfall Methodologies
• Mentoring
• Contract Negotiation
• Energy Industry
• Tolling
• IT Management
• Transportation
• Human Resources Information Systems (Hris)
• Project Management
• IT Strategy
• Leadership
• Management
• Contract Management
• Outsourcing