Manjeet Kaur

About Manjeet Kaur

Strategy-driven transformation leader with 20+ years of cross-functional experience…

Experience

1. Global Program Manager - Apj Markets(Global Value Services Enablement and Transformation)

   HP

   Jun 2021 — Present

   Global Program Manager - APJ Markets, as part of the Global Value Services Enablement and Transformation organization. Leading Customer Success Manager Transformation - Contract Renewals process and part of Adoption(Transition as part of Land, Adopt, Expand and Renew) Transformation. Program Lead in CSM Transformation for Account/Contract Renewals to bring in globally consistent and implementable processes and tools, at a Pan-HPI level, for both Print and Personal systems business. The goal is to bring outcome based selling to the forefront for the Customer success Managers and improve the Renewals metrics in the near future. Working with cross functional teams, SMEs and consultants - external and internal in an AGILE manner, to ensure all the business requirements are met with, as per timelines agreed upon with leadership. Responsible for current business analysis in Adoption Transformation, to identify gaps, risks and divergences and envisage future mode of operations, across organization.

Skills

• IT Strategy
• Requirements Analysis
• Learning Management Systems
• Solution Architecture
• Software Development
• Operations Management
• Bid Process Management
• Training
• Crm
• Business Analysis
• Strategy
• Databases
• Program Management
• Rfp
• Pre-Sales
• Customer Relationship Management (Crm)
• Management
• Proposal Management
• Proposal Writing
• Software Project Management
• Team Management
• Outsourcing
• People Management
• Knowledge Management
• Vendor Management
• Sales Operations
• Cross-Functional Team Leadership