Manjeet Singh
Operations Team Leader | Travel & Customer Service Expert | Refunds & Ticketing Specialist
- Role
- Team Leader at TP
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Manjeet Singh
Driven operations professional with over 8 years of progressive experience in the travel…
Experience
Team Leader
Sep 2022 — Present · Gurugram, IN
Team Leader – Operations (Refunds & Ticketing )Teleperformance (CWT)| New Delhi | Sep 2022 – Present • Leading a specialized team managing refunds, ADM, ticketing and revenue recovery operations for US & Canada Point of Sale. • Oversaw daily refund operations, ensuring adherence to SLA and accuracy across transactions. • Conducted quality audits, analyzed trends, and produced performance reports for senior leadership. • Designed and delivered training sessions to upskill team members and reduce future escalations. • Streamlined refund workflows and implemented automation ideas to boost efficiency and reduce manual effort. • Liaised with cross-functional teams and resolved high-priority escalations with a customer-centric approach. • Acted as a key contributor during the initial launch of a new POS, playing a pivotal role in setup and transition
Education
Indira Gandhi National Open University
Bachelor of Arts - BA
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