Manjeet Shrivastav
Quality Analyst || Merchant Promotions || G-Shopping || Trust & Safety || Policy Enforcement || Content Moderation
- Role
- Quality Analyst at Vaco Binary Semantics Llp
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Manjeet Shrivastav
Senior Quality Analyst | ITES/KPO Industry Expert | Process Improvement & Customer SatisfactionAs a results-driven Senior Quality Analyst with over 5 years of experience in the ITES/KPO industry, I have a proven track record of ensuring high-quality service delivery and driving customer satisfaction. My career has equipped me with deep expertise in quality assurance methodologies, root cause analysis (RCA), process improvement, and performance optimization.I am adept at identifying trends, patterns, and opportunities for improvement, which allows me to enhance operational efficiencies and drive measurable improvements in customer satisfaction and performance metrics. I have a strong understanding of the critical role quality plays in meeting and exceeding customer expectations.Key strengths:• Expertise in Quality Assurance methodologies • Root Cause Analysis (RCA) and Corrective Action planning• Proven ability to implement process improvements that increase efficiency and quality• Strong ability to lead, train, and mentor cross-functional teams• Effective stakeholder management to develop and implement quality-focused initiatives• Skilled in monitoring KPIs, SLAs, and performance metricsThroughout my career, I have successfully led teams, developed training programs, and worked closely with stakeholders to implement quality initiatives that have enhanced performance, customer experience, and service delivery outcomes.I am passionate about staying ahead of industry trends and emerging technologies, always seeking new challenges to expand my skills. If you\'re looking for a dedicated and results-oriented Senior Quality Analyst who is committed to driving operational excellence and customer satisfaction, I would welcome the opportunity to connect.
Experience
Quality Analyst
Sep 2023 — Present · Gurugram, IN
Education
Maharshi Dayanand University
Master of Computer Applications - MCA
2013 — 2016
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