Manjeet Kumar

Branch Service Manager @Haier Appliances India Pvt Ltd

Ghaziabad, UP, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2019 — Present

Branch Service Manager @Haier Appliances India Pvt Ltd

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Ghāziābād, IN

At Haier, I manage comprehensive service operations with a strong focus on customer satisfaction and business excellence. • My responsibilities span pre- and after-sales support, dealer and channel management, defect resolution, and escalation handling for key accounts. • I drive revenue growth through AMC contracts and spare part sales, while implementing cost control measures and effective MSL planning. • By strengthening customer care and providing robust technical support, I ensure smooth service delivery, optimised operational performance, and contribute to building long-term client relationships.

EDUCATION

2010 — 2013

B.Tech from RVU

B.Tech, Electrical, Electronics and Communications Engineering

1994 — 1998

Board of Technical Education, Delhi

Diploma of Education, Electronics and Communication Engineering

SKILLS

Call ManagementChannelBusiness StrategyCrmTelecommunicationsVendor ManagementService DeliveryTechnical SupportCustomer ServiceBusiness ServicesCustomer SatisfactionTeam BuildingService OperationsProject PlanningCoordinationProcess ExcellenceEscalation ManagementBusiness DevelopmentOperations Management

ABOUT MANJEET KUMAR

With 20+ years of proven experience in service operations, customer care, and after-sales…

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Manjeet Kumar — Branch Service Manager at Haier Appliances India Pvt Ltd in Ghaziabad, UP, IN | Unifers