Manish Thakur
Junior Software Engineer @Cognizant
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WORK HISTORY
Junior Software Engineer @Cognizant
Kolkata, IN
EDUCATION
Swami Vivekananda Institute of Management and Computer Science 250
BCA, Information Technology
ABOUT MANISH THAKUR
Mainframe Production Support Engineer with 3+ years of experience supporting mission-critical applications in insurance and airline domains. Experienced in 24x7 production environments, batch job monitoring, abend analysis, incident solving and problem management following ITIL processes. Strong expertise in z/OS, JCL, COBOL, DB2, VSAM, job scheduling using CA-7 and Control-M, and ticket management using ServiceNow. Proven ability to meet SLA targets, perform root cause analysis, and ensure production stability.
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