Mani Shyam Sundar M
Site Director at Dell International Services
- Role
- Site Director at Dell Technologies
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Mani Shyam Sundar M
A seasoned leader with over 22 years of Enterprise Sales and 12 years of International Sales & Customer Support experience. Has a sound knowledge of processes & people. Known for his ability in managing large operations, business transition and growth, change management and partner management, Specialties: Has leadership experience in • IT Hardware and Solutions, Telecom & Technology products and services • Large, Medium and Small Enterprise, Government and Transactional businesses • Managing direct & indirect channel teams • Managing multi-branch / remote operations • Outside and Inside sales management, Customer Support, annuity & services invoicing and collections.
Experience
Site Director
Jun 2012 — Present · Hyderabad, IN
Has direct responsibility for managing customer satisfaction, employee satisfaction and delivery of business KPIs in North America Consumer Technical Support function. Responsibilities include • Managing operations of the center – the second largest for Dell in India. • Overachieving Customer Experience & Productivity goals; improving NPS in Consumer Tech Support team. • Facilitating operations of all hosted businesses and enabling functions at Hyderabad site. Creating a platform for operational excellence and growth of all BUs. • Rallying leadership of various BUs at the site to work on One Dell Hyderabad perspective and investing time & resources on o Functional skills and leadership development o Career pathing & top talent identification o Team member engagement & motivation o Community service o Employee resource groups • Representing Dell in all Industry / Govt. forums at Hyderabad. • Leading People initiatives for the global Client Support BU with a focus on eNPS. Engage and inspire teams to embrace the Dell culture code, achieve business results and meet customer expectations. Go beyond achieving excellence to take care of the community they live in.
Education
PSG College of Technology
MBA, Marketing & Finance
1982 — 1984
University of Madras
B.Com., Cost a/cing & Management a/cing
1979 — 1982
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