Manish Peters
Service Operations Specialist @Internova Travel Group
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WORK HISTORY
Service Operations Specialist @Internova Travel Group
Concord, CA, US
Part of the Service Operations team responsible for ensuring proper computer functionality to enable end users to accomplish business tasks. Responsibilities included receiving, prioritizing, documenting, and actively resolving end-user technical support requests, as well as escalating incidents when necessary to maintain SLA expectations. Handled computer break/fix issues, system configurations, troubleshooting, software installations, and hardware repairs. Provided both on-site, hands-on support and remote assistance to end users.
EDUCATION
California State University, Los Angeles
Bachelor of Science - BS
ABOUT MANISH PETERS
Results-driven IT professional with hands-on experience supporting enterprise users…
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