Manish Kumar Nirala
Product Owner @阿西布朗勃法瑞公司（ABB）
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WORK HISTORY
Product Owner @阿西布朗勃法瑞公司（ABB）
Toronto, ON, CA
EDUCATION
The ICFAI University, Dehradun
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering
Indian Institute of Management Ahmedabad
Master of Business Administration (MBA), Business Administration and Management, General
The University of Texas at Austin
Post Graduate Program in Artificial Intelligence for Leaders, Artificial Intelligence
SKILLS
ABOUT MANISH KUMAR NIRALA
As a product owner/manager at ABB, I manage the conversational AI and advanced analytics products for digital, enabling the self-service capabilities to bolster the digital experience for ABB consumers across 100+ countries. I have been in this role for over two years, after joining ABB in October 2021 as a product manager for the same products. I have been Spearheading the establishment of Chatbot as a Service at ABB, centralizing governance and strategy. Introduced the first Generative AI-powered chatbot within IS, reducing mean time to resolution by 20%.With over 9 years of experience in banking technology products, I have a strong background in product management, AI/ML, data analytics, cloud-native architecture, chatbots, and technological solutions. I hold an MBA from IIM Ahmedabad, a postgraduate certificate program in AI for leaders from the University of Texas at Austin, and multiple certifications in AI, ML, and cloud. I am passionate about building products that enhance consumer engagement, satisfaction, and loyalty, while reducing incidents, cancellations, and customer effort. I lead a team of 5 product consultants and ML engineers and partner with cross-functional teams to deliver AI/ML products that align with the product strategy, roadmap, and vision.
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