Manish M
Customer Success Leader | Building High-Impact CS Orgs.
- Role
- Head - Customer Success at Talent500
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Manish M
Customer Success and Post-Sales leader with 15+ years in B2B SaaS, building and scaling high-impact teams across startups, scaleups, and global enterprise platforms.I lead multi-product, multi-geo customer organisations across Customer Success, Account Management, Delivery, Support, Product Solutioning, CX, and Operations — with a focus on measurable customer value, strong revenue growth, predictable delivery, and enterprise-grade adoption. My experience spans HR Tech, FinTech, GCC enablement, Talent Acquisition, and AI-powered SaaS.Across ANSR/1Wrk, Toddle, Chargebee, LinkedIn, and Belong, I’ve partnered with Fortune 100 enterprises and SaaS founders to scale CS organisations, mature post-sales motions, and drive value realisation and revenue growth. I’ve also helped scale AI-led products — including Toddle AI and ANSR’s 1Hub (ServiceNow + Agentic AI) — to transform workflows and customer outcomes.I’m passionate about developing leaders, building resilient teams, and creating operating systems that bring clarity, accountability, and long-term customer success.
Experience
Head - Customer Success
Sep 2024 — Present · Bengaluru, IN
Driving Customer Success at 1Wrk, the Operating System for Global Work. I lead pre & post-sales success across an end-to-end product ecosystem spanning talent acquisition, employer branding, HRMS, engagement, payroll, and our AI-powered GCC command center
Education
B. M. S. College of Engineering
Bachelor of Engineering (B.E.), Telecommunications Engineering
Skills
- Entrepreneurship
- Product Management
- Innovation Management
- Testing
- Java
- Scrum/Agile Methodology
- Marketing
- Business Development
- Business Strategy
- Microsoft Office
- Microsoft Excel
- Programming
- Project Management
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