Manishkumar Panchal

About Manishkumar Panchal

I’m an ERP Functional Consultant and Product Analyst with over 6.8 years of experience in ERP implementation, support, and business analysis, primarily across the automotive and manufacturing industries. I specialize in Infor LN and have worked extensively with the Parts, Service, and Project Management modules, ensuring smooth deployments and long-term customer success. I also have a strong understanding of CRM processes and functionality from past implementation experience.At VitalEdge Technologies, I lead post go-live support as part of the Hypercare team for global automotive dealer clients. My responsibilities include issue resolution, UAT facilitation, onboarding, and enhancement tracking. I serve as a Single Point of Contact (SPOC) for key clients, managing escalations, conducting governance meetings, and ensuring a seamless handover to long-term support teams.Previously at Tata Consultancy Services (TCS), I worked as an ERP Functional Consultant, leading end-to-end ERP implementation projects from pre-sales to go-live using TCS iON Cloud ERP. I was responsible for fit-gap analysis, process mapping, solution design, CRM module configuration, master data validation, and user training. I collaborated across development, QA, and business teams to ensure successful, client-aligned deployments.My academic background in MSc in Information Technology complements my functional expertise, allowing me to effectively bridge technical solutions with strategic business needs. I thrive in collaborative environments and am driven by process improvement, customer satisfaction, and long-term value delivery.Let’s connect if you\'re interested in ERP transformation, Infor LN, CRM systems, project delivery, or process optimization in the manufacturing or automotive space.

Experience

1. Product Analyst 1

   VitalEdge Technologies

   Sep 2023 — Present · Mumbai, IN

   Act as the Single Point of Contact (SPOC) for assigned global automotive dealer customers.Provide post go-live Hypercare support, ensuring smooth transition and customer stabilization.Specialize in Infor LN ERP – Parts, Service, and Project Management modules.Handle module-specific issues, resolve incidents, and coordinate enhancement requests.Use JIRA for development tracking and Microsoft Dynamics 365 for ticket management.Gather business requirements and create Business Requirement Documents (BRDs).Work with technical teams to conduct feasibility analysis and effort estimation.Facilitate User Acceptance Testing (UAT) and guide customers through issue resolution.Conduct end-user training sessions to support user adoption and product understanding.Track and manage high-priority incidents, ensuring timely resolution and communication.Lead weekly customer review calls, providing updates and addressing escalations.Participate in governance meetings with internal and client stakeholders.Monitor daily system operations and provide continuous support during the initial 2-month Hypercare phase.Ensure seamless handover to long-term support teams after stabilization.Support Project Management module rollout, helping customers with planning, milestone tracking, and reporting.

Education

• Shri Vile Parle Kelavani Mandals Usha Pravin Gandhi College of Management, Bhaktivedant Swami Marg, Juhu Scheme, Vile Parle West, Mumbai - 400056

  bachelor of science in information technology, Information Technology

  2014 — 2017