Manish Kapoor

About Manish Kapoor

Experience: I have overall 22 years in experience in people management including performance management, stakeholder management, peer leadership, project management, business transitions, hiring & attrition management and business planning. Presently working as a Support Engineering Manager at Microsoft, India.Excellence: I am competent in operational requirements for the business starting from staffing, hiring, readiness to cross skilling and various reactive/proactive customer engagements. Experienced in steering daily work management and execution of performance reporting operations activities.Personal Traits: I have remarkable interpersonal, organizational & time management skills. Possess superior leadership, team building, communication, interpersonal, and presentation skills.

Experience

1. Sr Support Engineering Manager

   Microsoft

   Oct 2014 — Present · Bangalore, IN

   Leading a team of Developer Support Engineers providing support and consultation to Microsoft’s Enterprise customer segment on Internet Explorer 11 and Edge Browser. • Program Managed different internal projects related to hiring, product readiness, SME Certification framework and driving operational efficiency improvement. • Managed business transitions from internal delivery teams to outsourced delivery partners and vice versa. Transitioned the Forefront Edge Technologies business from EMEA region to India delivery site. • Handled setting up and operationalizing Azure backup and recovery business by leading various activities like hiring, readiness planning, operations and addressing some unique requirements like local language coverage for the entire EMEA region.

Education

• Giani Zail Singh College of Engineering & Technology, Bathinda

  Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering

  1999 — 2003

• St. Joseph's Convent High School

  Mathematics

  1994 — 1997

• DAV College Chandigarh

  10+2, Non-medical (Physics/Chemistry/Maths)

  1997 — 1999

Skills

• Troubleshooting
• Microsoft Exchange
• Vendor Management
• Virtualization
• Networking
• Enterprise Software
• Team Management
• Powershell
• Operating Systems
• Active Directory
• Windows Server
• Operations Management
• Iis
• Servers
• Service Delivery
• Domain Name System (Dns)
• Technical Support
• People Management
• Hyper-V
• Business Intelligence
• Cloud Computing
• Agile Methodologies
• Microsoft Products
• Management
• Software Development
• Internet Information Services (Iis)
• Debugging
• Sharepoint