Manish Gahlawat
Manager Planning - WFM
- Role
- Manager - Wfm at Aligned Automation
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Manish Gahlawat
I am working with Aligned Automation as a Manager WFM
Experience
Manager - Wfm
Feb 2025 โ Present
Create long-range capacity plans for 6 quarters and lead the capacity plan meetings with Business.Sharing the latest lock files and finance summary with the finance team from a budgeting perspectiveTransitioning business from Partner to in-house and from in-house to Partner (network change)Manage the transition of the projects and is responsible for identifying risks in the projects and mitigation plans for the sameUploading the latest capacity plans on the server for a planning perspectiveHandling issues from stakeholders and providing solutionsProvide insights and recommendations to senior management regarding staffing needs, potential challenges, and opportunities for optimization.Develop and maintain workforce capacity planning models, tools, and reporting systems to ensure accuracy and efficiency in decision-making.Providing meaningful recommendations to maximize revenue and business growthCollaborating with various stakeholders to understand business requirements and translating them into WFM capacity plansEnsure strong governance and review mechanisms is in place.Undertake Proactive Detection, Alerts, and Notifications on Gaps and close with action plans.Facilitate and ensure a smooth transition of new Tasks and Processes / Protocols for Existing Accounts under WFM Services.All the Assumptions used in the Capacity are reviewed, analyzed, and called out (shrinkage, AHT, Occupancy, Adherence, Attrition, etc).Ensure deliverables are submitted as per agreed timelines.Partner with the client team to set up best practices from a resource planning standpoint.Weekly/Monthly governance calls with clients and/or partners to lock capacity.Provide Analytics (what-if scenarios) for supporting the decision-making in terms of allocation of work/volumes to partners.Act as an SME and provide innovative ideas from a resource planning perspective.Improve profitability by reducing the costs and cross-utilization of agents.
Education
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Bachelor of Arts - BA
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