Manish Dadhich
Service Delivery Manager at Cognizant
- Role
- Service Delivery Manager at Cognizant
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Manish Dadhich
Competent, diligent and result oriented Computer Engineer, Certified ITIL Professional…
Experience
Service Delivery Manager
May 2017 — Present · Mumbai, IN
To provide support to various clients in ITSM project, To plan, coordinate, direct and design IT related daily operational activities of the various client’s sites.To work closely with stakeholders to identify, recommend, develop and implement IT requirements with cost-effective approach.Single point of contact for service delivery for all service lines manages all delivery communications with clients.To generate new requirements from clients accordingly provide RFP.To keep high end-user satisfaction at all levels at all designated sites.Lead onshore & offshore team for operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.To plan & execute continuous training plan for team on various IT services.Prepare / maintain good technical documentation and creation of knowledge base on all help desk activities and troubleshootingPractice asset management for IT hardware, software, and equipment as per standard guidelines in support of procurement efforts.Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.Resolves and / or escalates issues in a timely manner.Motivates the team to work together and mitigate team conflict and communication.To Coordinate with internal service provider and support desk.Continues monitor and maintain SLA with service provider & clients.
Education
KVT Polytechnic
Diploma in CS&engg, Computer Science
1988 — 1992
JNRV university, Udaipur
Bachlore of Engineering, Computer Science
2005 — 2009
Rajasthan Govt. High School,Pratap nagar Bhilwara
SSC & HSSC, Science maths
1984 — 1987
Skills
- Mis
- Crystal Reports
- Business Intelligence
- Strategic Planning
- Microsoft Sql Server
- Vendor Management
- Project Planning
- Erp
- Business Development
- Management
- Team Management
- Business Process
- Business Strategy
- Procurement
- IT Strategy
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