Manish Chawla

About Manish Chawla

I am a growth-focused technology executive with a passion for building organizations where customer obsession, operational discipline, and empowered teams come together to drive lasting impact.Over the past three decades, I have led transformations across the globe —scaling revenue, turning around underperforming units, and improving customer experience at companies like AspenTech and IBM. Whether growing ARR from $700M to $1B+, improving customer retention from 80% to 90%, or driving double-digit margin turnarounds, my approach has remained consistent: clarify the mission, align cross-functional teams, and execute with purpose.A key part of that execution has been leveraging AI to transform both our customers’ operations and our own go-to-market engine.I have had the privilege of leading large, complex organizations spanning go-to-market, customer success, services, support, training, and ecosystem partnerships. What energizes me most is helping companies at inflection points—navigating transformation, unlocking growth, and building momentum that lasts.My leadership style is data-driven, collaborative, and deeply customer-centric. I believe the best outcomes happen when strategy is tightly linked to execution—and when people feel empowered, trusted, and aligned.

Experience

1. Chief Customer Officer

   PowerSchool

   Sep 2025 — Present · Houston, TX, US

   As a leading provider of cloud-based EdTech software, our vision is to transform education using innovative technology that truly supports personalized education for all students around the world.I am accountable for marshalling the company\'s resources for our customers\' success. I am responsible for growing the organization\'s capabilities and the company\'s customer-first culture, focusing on customer adoption, value sustainment and retention for PowerSchool’s market-leading solutions. I oversee PowerSchool\'s Professional Services, Customer Success Management and Customer Support teams.

Education

• Delhi College of Engineering

  B.E., Computer Engineering

  1990 — 1994

• Delhi Public School - R. K. Puram

  High School Diploma

  1988 — 1990

• St. Stanislaus High School, Mumbai

  High School Diploma

  1985 — 1988

• Indian Institute of Management Ahmedabad

  MBA, General Management, Operations Management

  1994 — 1996

Skills

• Enterprise Software
• Enterprise Architecture
• Program Management
• Vendor Management
• Solution Architecture
• Outsourcing
• Business Process Improvement
• Pre-Sales
• Project Management
• Management Consulting
• Strategy
• Consulting
• Business Intelligence
• Requirements Analysis
• Business Strategy
• Cloud Computing
• Management
• Integration
• IT Strategy
• Sap
• Change Management
• Business Process Design
• Business Analysis
• Global Delivery
• Erp
• Business Process
• Chemical Industry
• Master Data Management
• Project Management Office (Pmo)
• Sap R/3
• Customer Relationship Management (Crm)
• Pmo
• Enterprise Resource Planning (Erp)
• Leadership
• Sap Erp
• Business Transformation