Manish Bhoola
Leadership Team ICICI Bank ( Head Customer service Technology) at ICICI Bank
- Role
- Leadership Team Icici Bank (Technology Head Customer Service Touch Points) at ICICI Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Manish Bhoola
Head of Customer Service Touch points technology stack for call center, branches, branch…
Experience
Leadership Team Icici Bank (Technology Head Customer Service Touch Points)
Sep 2011 — Present · Mumbai, IN
Technology head for phone banking and branch banking touch points for customer servicing and service to sales.
Education
Bhavans Andheri
Bsc, chemistry
1988 — 1993
University of Mumbai
B.Sc, Chemistry
1990 — 1993
Aptech Santacruz
Post Graduate Diploma Software Engineering, Computer Science
1993 — 1995
Seth Chunilal Damodardas Barfiwala High School
SSC, Final schooling
1978 — 1988
SPJIMR SP Jain Institute of Management & Research
Executive Master of Business Administration (E.M.B.A.), International Finance
2011 — 2013
Skills
- Information Security Management
- Business Transformation
- Networking
- Service Delivery
- IT Service Management
- Business Analysis
- Governance
- Business Process
- Outsourcing
- Information Technology
- Resource Management
- Sla
- Project Management
- IT Strategy
- Data Center Architecture
- Network Security
- Enterprise Software
- Enterprise Architecture
- IT Operations
- Incident Management
- Disaster Recovery
- Unix
- Information Security
- Requirements Analysis
- Cloud Computing
- Technology Solutions
- Team Management
- Managed Services
- Integration
- Project Portfolio Management
- Management
- Offshoring
- Strategy
- Business Continuity
- Erp
- IT Management
- Virtualization
- Business Strategy
- Telecommunications
- Sdlc
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