Manisha Varma Kamarushi
Associate Analyst Digital Svc & Cx @Charter Communications
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WORK HISTORY
Associate Analyst Digital Svc & Cx @Charter Communications
Spearheaded the creation of journey maps for Pay Per View and Video on Demand, enhancing the customer experience for transactional billing. Identified strategic gaps in Autopay Customer data, leading to enhanced Autopay strategies. Designed and implemented preferred customer communications to promote Autopay enrollment and reduce delinquency. Collaborated across stages from conception to completion, developing business requirements that shaped customer experiences.
EDUCATION
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor's degree, Information Technology
Rochester Institute of Technology
Master's degree, Human Computer Interaction
ABOUT MANISHA VARMA KAMARUSHI
As a Product Designer and UX Researcher, I specialize in transforming complex user…
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