Manisha Shil

About Manisha Shil

Results-driven HR Operations professional with 11+ years of experience supporting global organizations across IT and professional services. Specialized in policy-driven HR service delivery, compliance governance, and workforce administration across multi-regional environments.Recognized as a trusted Subject Matter Expert for managing complex employee lifecycle operations, regulatory alignment, and stakeholder partnerships across North America, EMEA, APAC, UK & Ireland, GALIA, and South Africa. Strong expertise in HR data governance, case management, risk mitigation, and operational reporting, with a consistent focus on accuracy, service quality, and scalability.Proven ability to optimize HR processes, support compliance frameworks, and enable business continuity through disciplined execution, analytics, and cross-functional collaboration.

Experience

1. HR Service Delivery Analyst

   Accenture

   Feb 2021 — Present · Bangalore Urban, IN

   Background Check South Africa Team (June 2023 - Present)Support South African stakeholders to ensure compliance with Accenture’s standard background check processes for all candidates.Verify that employees meet required background standards prior to job offers.Generate and manage vendor invoices related to background check services.Provide additional support to the GALIA team on background screening tasks.Monitor and track candidate background check statuses using the ServiceNow (SNOW) platform.Leave of Absence (LOA) Specialist – North America Absence Management TeamAccenture | March 2021 – May 2023Acted as LOA Advocate, providing guidance and assistance to employees regarding various types of leaves including FMLA, Maternity, Parental, Medical, Study, and Personal.Served as the subject matter expert on leave policies, ensuring adherence to federal, state, and company regulations.Managed and processed extended leave requests, coordinating closely with managers, payroll, benefits, and HR teams.Conducted detailed policy calls to explain leave terms and conditions to employees.Handled document verification for all leave types and ensured proper documentation was received.Utilized ServiceNow to manage leave requests and approvals.Submitted timesheets on behalf of employees during their leave periods.Processed voluntary resignations through Workday as required.

Education

• Presidency College, Bangalore

  Master of Business Administration (M.B.A.), Marketing and Finance

• Sambhram Academy Of Management Studies

  Bachelors of Business Management, Accounting and Finance