Manisha Punwani
Global Program and Process Manager - Field Operations and Integration Services @Orange Business
Signup · Get unlimited contacts
WORK HISTORY
Global Program and Process Manager - Field Operations and Integration Services @Orange Business
Mumbai, IN
Successfully managed the “First Visit Fix” project, improving global KPI by 5% and increasing customer satisfaction through process improvements• Spearheaded the transformation of the Global Nodal Operating Model, collaborated with senior stakeholders and facilitated pilot for 11 countries• Defined the Global Real time metrics and helped regional Field Service teams improve the compliance from 60% to 75% over 6 months• Led monthly Global Lean governance meetings and worked with regions on continuous improvement initiatives• Collaborated on cross functional projects to improve customer experience, increase process efficiency and reduce carbon footprints• Successfully spearheaded the renewal of ISO 20K certifications for Field Services Process
EDUCATION
Thadomal Shahani Engineering College
BE, Electronics
SKILLS
ABOUT MANISHA PUNWANI
With 22 years of experience, I specialize in spearheading large-scale global transformation initiatives. I have successfully led complex programs across Europe, Asia, the Middle East, North America, and South America—consistently delivering measurable business value through strategic innovation and operational excellence. m••••••••@gmail.com
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.