Manisha R.

About Manisha R.

As a Senior Technical Program Manager with over 16 years of experience, I excel in leading complex, high-impact projects that drive business transformation and enhance customer experiences across the retail, telecom, and IT sectors. My expertise encompasses program and project management, cloud computing (AWS), payment systems, and cross-functional team leadership.Throughout my career, I have successfully guided projects through all phases of the lifecycle by effectively documenting business requirements, creating comprehensive functional and design specifications, and developing precise project milestones to ensure timely and within-budget delivery. I am proficient in implementing Agile methodologies, optimizing system designs, and coordinating with globally distributed teams to achieve seamless and efficient outcomes.During my tenure at Amazon, I spearheaded the migration of legacy payment systems managing over $2 trillion in transactions to a secure, AWS-based infrastructure, and led global payment platform initiatives that significantly improved customer experiences across various regions. My strategic approach to project management has resulted in a 10% year-over-year reduction in production issues and the consistent delivery of value-added solutions that meet and exceed organizational objectives.I am adept at navigating complex technical challenges, negotiating effective agreements with external partners, and providing detailed reporting to executive leadership through Weekly and Monthly Business Reviews (WBR and MBR). Passionate about leveraging technology to solve intricate business problems, I prioritize building and leading culturally diverse teams committed to delivering exceptional results with a strong focus on customer satisfaction and tangible business impact.Areas of Strength and Expertise:Technology and service migrationProgram management & Project deliveryLeadership & StrategyProfessional CommunicationsPresentation & TrainingPeople, Budget, Resource, Customer, and Stakeholder managementAnalytical ThinkerRisk managementReportingMentoringAgile Development MethodologyCross Organizational CollaborationProcess OptimizationRoadmap and Goal PlanningLet\'s connect to explore how my experience and skills can contribute to driving innovation and success in your organization.

Experience

1. Sr Technical Program Manager

   Amazon

   Feb 2019 — Present · Seattle, WA, US

Education

• Sacred Heart school, Daltonganj

  10th, Maths,physics,chemistry,Biology,Geography,History,English,Hindi

  1994 — 1996

• Patna University

  BA, History

  1999 — 2002

• Patna University

  12th, Maths,Biology

  1996 — 1998

• Manipal Institute of Technology

  MCA, Computers

  2003 — 2006

Skills

• Test Automation
• Quality Assurance
• Test Planning
• Selenium
• Testing
• Agile Methodologies
• Manual Testing
• Software Quality Assurance
• Automation
• Test Cases
• Scrum
• Bug Tracking
• Testng
• Performance Testing