Manish Agrawal

About Manish Agrawal

Manish is a seasoned business and IT consultant with 18+ years of in-depth experience of providing business, IT strategy and process consulting to leading global CPG and Retail clients in their transformation journeys. He has been a trusted Digital Transformation Partner to multiple Food and Grocery, Health & Beauty, Fashion, Apparel & Footwear retail and FMCG, Tobacco sub industry segments with extensive experience in business advisory, business case development, prioritization & road mapping, solution definition, program execution, change management and continuous improvement- Build Retail and CPG offerings and GTM capabilities for future ready businesses - Client and account growth via CXO interactions, Industry led conversations and large deals conversion - Industry Led Partnerships with Hyperscalers/Key Solution Providers/Innovative Startups to develop joint GTM strategy & business solutions - Brand building- Analyst relations, thought leadership and drive industry focused research He is an innovation/digital enthusiast who specializes in Omni Channel Commerce, Customer Experience Management and Digital Transformation. He has helped his clients enter new markets, execute and adopt omni-channel retail, driving global digital transformation programs, enhance customer offerings/experience, solve business problems to achieve operational excellence e.g, Returns Management in desired value and time frame. Snapshots of his diverse engagements during his career - Manish worked for clients like Aldi, Adidas, Burberry, Walmart, Reckitt Benckiser, Ford Motors, British American Tobacco, J&J, PMI, Ulta Beauty, Landmark Group & many others Industry Specialization - Fashion, Apparel & Footwear I Food & Grocery I Health & Beauty I CPG- FMCG, Tobacco I Automobile – eCom Retail I Misc, Key Expertise- Omni Channel Retail eCommerce I Fulfilment and OTC Cycle I Customer experience & Journey management I Returns management I DT led Human Centric Approach Key Roles - Retail Industry Capability Leadership I Retail/CPG Business Industry SME I Digital Transformation Expert Technology Know-how - ERP - SAP ECC, MS Dynamics I Commerce - SAP Hybris, ATG, Demandware I Misc. Tools/solutions – Recommendation, Upsell/Cross sell I Emerging Tech – AI/GenAi/Agentic AI I Production and Content Info Management

Experience

1. Senior Director - Consumer Products and Retail

   Capgemini

   Aug 2022 — Present · Bengaluru, IN

   Consumer Products and Retail Industry Consulting with a strong grounding in technology- Account Growth, Enablement, Pre Sales & Augmented Delivery- Global Offer Orchestration and Sales- GTM Strategy and Offer Development- Industry Partnerships - Solutioning, Hyperscalers and Startup Ecosystem- Thought Leadership and Knowledge Management

Education

• Certifications

  SCM & Logistics Professional, Certified by Confederation of Indian Industry(CII)

• Certifications

  Six Sigma Green Belt, Automotive Industry

  2006 — 2006

• RCET Bhilai

  Bachelor of Engineering (BE), Computer Science & Engg

  2000 — 2004

• GH Secondary School

  Schooling

• Certification

  Basic SOA

  2008 — 2008

• Symbiosis Institute of Operations Management(SIOM)

  PGDOM, Operations

  2005 — 2007

Skills

• Ecommerce Strategy
• Process Improvement
• Project Governance
• Retail Sales
• Business Requirements
• Business Process Improvement
• Retail Food
• Supply Chain Management
• E-Commerce Consulting
• Online Retail
• Business Process
• Enterprise Resource Planning (Erp)
• Business Development
• Requirements Analysis
• E-Commerce
• Crm
• Erp
• Retail
• Six Sigma
• Business Analysis
• Management
• Sap R/3
• Warehouse Management
• Team Management
• Process Consulting
• Consulting
• Omni Channel Retail
• Multi-Channel Commerce
• Sap Erp
• Project Portfolio Management
• Multi-Channel Retail
• Pre-Sales
• Business Process Design
• Consumer Goods
• Grocery Retail
• User Acceptance Testing