Manisha Shetty

HR Service Delivery Senior Analyst at Accenture with 10+ years of experience into HR Operations, Payroll and labor laws.

Role: HR Service Delivery Senior Analyst at Accenture
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Human ResourcesView LinkedIn profile

About Manisha Shetty

With over 7.5 years of experience, I specialize in HR operations, employee data…

Experience

HR Service Delivery Senior Analyst
Accenture
Aug 2018 — Present · Mumbai, IN
Lead, mentor and manage a team of 10+ resources, ensuring high performance, engagement and professional development.Allocate tasks, monitor progress and drive accountability across the team to meet operational goals.Oversee end to end delivery of services across key HRO such as-Employee data Management (Hire to Retire).Employee grievance (L1 tickets).Learning and development.Ensure compliance with SLAs and KPIs and other performance metrics, driving operational excellence and accuracy.Continuously identify and implement process improvements to enhance efficiency and client satisfaction.Build and maintain strong relationships with global clients and internal/external stakeholders.Act as a primary point of contact for escalations and strategic discussions, ensuring client expectations are exceeded.Provide regular updates, insights and reports to stakeholders on service delivery performance.Utilize and manage HRO systems like Workday, SAP, Success Factor, ServiceNow to streamline operations and ensure seamless service delivery.Collaborate with leadership to develop and execute strategic plans for service delivery and team development.

Contact information

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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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