Manisha Sharma
Global Vendor & Program Operations Manager Us & C, Apac, and Mena (2022 - 2025) @Uber
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WORK HISTORY
Global Vendor & Program Operations Manager Us & C, Apac, and Mena (2022 - 2025) @Uber
Hyderabad, IN
Built and managed a global workforce of professionals across leading vendor partners—including Wipro, Accenture, GlobalLogic, WNS, Randstad, and Russell Tobin—by implementing standardised SOPs, governance playbooks, and onboarding frameworks; achieved a 30% reduction in ramp-up time and significant improvements in quality and compliance.Established strong governance structures, including monthly operational reviews and quarterly business assessments with vendor partners and internal stakeholders, ensuring transparency, proactive issue resolution, SLA adherence, and ongoing alignment with business goals.Drove cost optimisation across vendor operations by identifying inefficiencies and streamlining processes, resulting in 20% cost savings and improved resource utilisation.Collaborated cross-functionally with business owners, product managers, contract management, and legal teams to design and roll out AI-driven contractor assessment frameworks—enabling scalable hiring and achieving a 25% reduction in turnaround time.Synthesised global contractor performance data into strategic quarterly insights, empowering senior leadership to drive program expansion and proactively mitigate operational and delivery risks.Ensured full compliance with regional labour laws, tax regulations, and internal audit standards by implementing regular governance checks and automated compliance tracking tools.
EDUCATION
Christ Church College, India
ISC
University of Lucknow
Bachelor’s Degree
ABOUT MANISHA SHARMA
Program Management | Employee Experience | Culture & DEI Champion | Organisational Design I’m a seasoned Program Management professional with 10+ years of experience leading large-scale initiatives that elevate employee experience, workplace culture and business outcomes. With a strong track record in driving strategic programs for work force, I specialise in sourcing & onboarding across multiple geographies, employee engagement, operational governance, vendor and stakeholder management and learning & development. I’ve led high-impact events and DEI & B initiatives, managed multi-million-dollar budgets, and used data-driven insights to enhance organisational effectiveness earning accolades like \"Great Place to Work.\" Known for my cross-functional collaboration, strategic thinking, and communication excellence, I thrive in fast-paced environments and love building programs that make people and businesses thrive. Let’s connect if you\'re looking for someone who brings passion, precision, and people-first thinking to every program. Core Competencies - Program Management, Strategy & Execution - Operational Governance - Stakeholder Management | Employee Experience | Workplace Culture & Engagement - Diversity, Equity, Inclusion & Belonging (DEI & B)| Employee Surveys & Insights - Corporate Communications | Learning & Development Programs | Career Growth & Leadership Programs - Employee Relations & Conflict Resolution | Employee Well-being & Mental Health - Client & Escalation Management- Vendor Management, Outsourcing and Compliance - Excellent cross functional collaboration and stakeholder management- Strong problem solving and analytical skills- Effective communication and presentation skills- Technical and Product Skills: MS Office, Google Analytics, G Suite.
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