Manisha Sen
US HR Operations
- Role
- HR Service Delivery Analyst at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Manisha Sen
Highly organized HR professional with a 6.7 year track record in end-to-end employee…
Experience
HR Service Delivery Analyst
Oct 2024 — Present · Bengaluru, IN
Managed end-to-end administration of U.S. employee leaves including FMLA, ADA, parental leave, short-term disability(STD), long-term disability (LTD), military, and personal leaves in compliance with federal, Union and state laws and internalpolicies.Acted as a Subject Matter Expert (SME) for LOA processes, supporting teammates with complex case escalations, processclarifications, and compliance-related queries.Audited LOA cases handled by team members to ensure accuracy, policy compliance, and proper documentation.Trained new hires through hands-on mentoring, process walkthroughs, and creation of SOPs and knowledge materials.Served as a central point of contact for employees and managers, providing timely, empathetic, and accurate guidancethroughout the leave lifecycle—from application to return-to-work.Partnered cross-functionally with HRBPs, Benefits, Payroll, Legal, and third-party vendors-Sedgwick to ensure coordinatedand compliant leave case management.Maintained meticulous documentation and case tracking within HRIS and case management system-Workday ensuringdata accuracy, confidentiality, and audit readiness.Proactively monitored and interpreted changes in U.S. federal and state leave legislation to ensure ongoing complianceand timely updates to internal policies and processes.Participated in continuous improvement projects, including automating leave workflows, standardizing templates, andstreamlining communication processes.Generated and analyzed LOA-related reports to identify trends, ensure compliance, and support internal audits andleadership reviews.Consistently recognized for delivering high-quality service with minimal errors in a high-volume, deadline-drivenenvironment.
Education
KCS Dr.A.V.Baliga Comm. & B.B.A. College of Kumta.
B.Com, Business/Commerce, General
2016 — 2018
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