Manisha Roy

About Manisha Roy

With over 6+ years of experience in customer success, key account management & operations I am passionate about driving business growth and delivering exceptional customer experiences. Currently, I contribute to OnePlus in a multifaceted role that focuses on partner payments, client relationship management & operational efficiency.At OnePlus, I lead partner payments by auditing invoices and validating operational data ensuring Streamlined transactions and accuracy in Accounts Payable. I also play a pivotal role in supporting service expansions by onboarding and aligning processes for service partners enhancing operational efficiency & driving organic growth at partner service centers. My expertise in data validation and reconciliation ensures the integrity of financial and operational records, while my proactive approach fosters strong relationships with key stakeholders.Previously, as a Customer Success Manager at the Indian Leadership Academy, I consistently exceeded sales targets by optimizing sales funnels, leveraging CRM tools like Zoho and LeadSquared, and fostering long-term client relationships. My ability to implement feedback mechanisms and collaborate with cross-functional teams resulted in improved client satisfaction and retention metrics.I hold a Postgraduate Diploma in Management (PGDM) specializing in HR and Marketing and a Bachelor of Commerce (B.Com). My skill set includes data analytics, compliance, problem-solving, and strategic planning.

Experience

1. Key Account Manager

   Oneplus

   May 2023 — Present · Bangalore, IN

   Supporting operations team on Service expansions by onboarding and managing the Service Partners accounts/billing & the process alignments. Improving customer service experience, create engaged customers and facilitate organic growth at the Partner Service centers.Main responsibilities:•Supported operations team on service expansions by onboarding and managing service partner accounts and billing.•Improved customer service experience, creating engaged customers and facilitating organic growth at partner service centers.•Managed service partner centers\' billing and accounts.•Developed and implemented strategies for the growth of service partner centers.•Handled offline DB regarding aftersales issues and field customer escalations.•Ensured spare and MSL availability at service centers•Managed and resolved Pete escalations, ensuring timely and effective solutions to customer issues.

Education

• Jaipuria Institute of Management

  Master of Business Administration, Marketing and HR

  2017 — 2019