Manisha Raj Singh

Customer Relationship Management Manager @DLF Limited

Gurugram, IN

Build and maintain strong relationships with key customers to understand their needs and preferences.Act as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely resolution. Communicate clearly and effectively with customers regarding products, services, and policies. Collect and analyze customer feedback to identify areas for improvement and relay this information to relevant departments. Maintain and update customer databases, ensuring accurate and comprehensive records. Monitor key performance indicators (KPIs) related to customer satisfaction, retention rates, membership sales growth. Curating events along with team. Design and implement loyalty programs and promotions to enhance customer retention. Educate customers about services to improve their overall experience and usage. Training team.

Chatrapati Sahuji Maharaj Kanpur University, Kanpur

Masters, English Literature (British and Commonwealth)

Dr. V.S.E.C

Master's degree, English Literature (British and Commonwealth)