Manisha Pradhan

About Manisha Pradhan

I\'m a seasoned Customer Success Manager with a robust 8 years of background in sales in the IT industry. I excel in Account Management, Customer Retention, and Expansion, using my skills to drive client satisfaction and business growth. I aim to build strong, lasting relationships and deliver solutions that address customer needs while achieving company objectives.

Experience

1. Thousandeyes Customer Success Manager

   Cisco

   Aug 2023 — Present · Bangalore, IN

   At ThousandEyes, I serve as a Customer Success Manager, helping clients leverage our network intelligence tools to achieve their goals-My responsibilities include managing key accounts, ensuring smooth product implementation, and providing ongoing support to enhance customer outcomes-I’m committed to fostering strong partnerships and driving measurable success through expert guidance and tailored solutions.

Education

• IBS, Mumbai

  Master of Business Administration (MBA), Marketing

• St.Vincent's Convent School

  SSC, Science

• Institute of Technical Education and Research, Bhubaneswar

  Bachelor of Technology (BTech), Instrumentation and Control Engineering

• St.Xaviers Senior Secondary School

  XII, Science

Skills

• Sap Products
• Sql
• Project Management
• Consulting
• Business Analysis
• Microsoft Excel
• Requirements Analysis
• Sap Implementation
• Requirements Gathering
• Microsoft Office
• Enterprise Resource Planning (Erp)
• Sap Erp
• Market Research
• Software Development Life Cycle (Sdlc)
• Business Process
• Management