Manisha Naik
Analyst Training and Quality at Mphasis
- Role
- Analyst Training and Quality at Mphasis
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Manisha Naik
Experienced Quality Analyst with a demonstrated history of working in the…
Experience
Analyst Training and Quality
Jul 2019 — Present · Pune, IN
Understand and design Evaluation form or associate scorecard § Prepare reports and analyze trends based on the audits performed by the team, publish the reports to the stakeholders§ Track improvement of the team weekly and plan the activities accordingly for the week§ Audit chats to find the Areas of Improvement aligned to key performance metrics § Conduct feedback and Quality sessions and help associates understand the Areas of Opportunities and chalk out the actionable items§ Keep an eye for detail.§ Improvise CSAT scores and audit scores through constant sessions, coaching, feedback and side by side audits§ Discuss and devise plan with Operations for the improvement of Bottom Quartile associates§ Suggest and implement steps for Quality improvement and CSAT improvement
Education
Modern Education Society's College of Arts, Science and Commerce
Bachelor's degree of Science
2007 — 2010
Yashwantrao Mohite College, Pune
Higher Secondary Education
2005 — 2007
Poona Institute of Mannagement Sciences and Enterpreneurship, Pune
Master's degree
2010 — 2012
Bharati Vidyapeeth
SSC
1994 — 2005
Skills
- Microsoft Excel
- Outlook
- Quality Management
- English
- Quality Assurance
- Screening
- Sourcing
- Vendor Management
- Training
- Market Research
- Employee Retention
- Teamwork
- Team Management
- Employee Relations
- Attendance Management
- Talent Acquisition
- Employee Engagement
- Recruiting
- Coaching
- Microsoft Office
- Human Resources
- Quality Improvement
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