Manisha Morolia

About Manisha Morolia

HR Professional with 15+ years of experience in HR Shared Services Operations…

Experience

1. AVP - HR Business Partner

   Marsh McLennan

   Jun 2012 — Present

   Marsh & McLennan Companies (erstwhile JLT India)AVP - HR Business PartnerOperational Delivery:* Managing Internal and External TAT.* Managing Team productivity overall and a specific focus on improving the staff who are at the bottom quartile.* Quality Assurance: Managing accuracy score of the team and auditing basis its risk profile and ensuring accurate representation of team quality* Process and Qualitative Improvement:* Responsible to know the process and identify improvements that save time and effort for improved efficiency in the team.* Min 20% improvement to be driven within teams on baseline Productivity* To ensure that all ideas are updated on AIM and driven to closure* Undertake initiatives to enhance the Operational effectiveness of the team, ensuring health of the queues and operations in general * Benefit realization through improvements * Streamlining and simplifying the process resulting in productivity gains or efficient operations* De risking: Planning for cross skilling and ensuring closure, etc. Responsible to ensure that trainees meet the competency targets through the competency period for a timely accreditation.People Management andOnshore relationship Management:* Regular, timely and constructive discussions with the team during the one on ones* Timely Identification of under performance and appropriate action initiation (feedback, PIP)* Ensuring all leaves are planned well and are approved on time and other organizational SPO\'s are followed* Managing people issues and conflicts effectively * Ensuring 0 attrition due to team environment or line management issues* Identifying Training Need Analysis for the team effectively.* Identifying appropriate high performing individuals and grooming them to the next level through Developmental plans* Ensure escalations and issues are communicated and addressed well. Build robust relationship by delivering excellent service and set an example.