Manisha Mahajan

Client Success Manager @KocharTech

IN

Managed enterprise accounts with annual billing exceeding $5M, ensuring high retention and revenue growth• Built and maintained strong relationships with domestic and international clients, fostering trust and long-term engagement.• Increased customer satisfaction by resolving pain points and driving positive client reviews on G2 and Capterra.• Led impactful product demonstrations for new prospects, improving conversion rates and accelerating the sales cycle.• Implemented structured onboarding processes, resulting in faster product adoption and reduced time-to-value.• Conducted regular check-ins with clients to ensure full utilization of the product and proactively address concerns.• Analyzed client feedback and usage data to identify opportunities for cross-selling and up-selling, contributing to account expansion.• Collaborated closely with internal development and design teams to advocate for client needs and prioritize feature enhancements.