Manisha Kumari

About Manisha Kumari

Having 3 years 9 months of Experience in Quality department as a crop quality analyst…

Experience

1. Operations Supervisor

   Codebucket Solutions Private Limited

   Jan 2024 — Present · Patna, IN

   Supervisor Role in Command and Control Center – Education Department, Patna, Bihar.Supervised and managed a team of 50 executives under the Command and Control Center, Education Department, Patna.Assigned project-related tasks and ensured timely calling operations across multiple initiatives.Collected, reviewed, and compiled data from the team and submitted detailed reports to senior officers.Handled the technical joining process of TRE 1.0, 2.0, and 3.0 BPSC teachers in the Education Department, ensuring accurate documentation, verification, and coordination with district and state-level authorities.Handled document verification for Sakshamta 1.0 and 2.0 and resolved salary-related issues in coordination with the District Officer (DO) and District Programme Officer (DPO).Handled CRM and SuperReceptionist systems at the Command and Control Center, managing complaint call registrations, assigning them to DEOs and BEOs, and ensuring resolution within 72 hours. Collected feedback from field officers and provided satisfactory responses to the complainants.Monitoring and Coordination:Oversee the real-time monitoring of school operations, staff attendance, and student-related data.Coordinate with district-level officials and school authorities for smooth implementation of education programs.