Manisha Bisht
Operations Assistant @Axis Max Life Insurance Limited
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WORK HISTORY
Operations Assistant @Axis Max Life Insurance Limited
Responsible for boosting renewal collection by timely resolving their concern.> Liaison with BPs on new initiatives/ contests for increase in collection in different cohorts.>To identify, develop and customizing training programs to meet the sales targets & business requirements leading to collection improvement.>Responsible for imparting training to the new hires, SMEs in Business Partner or team.>Publishing weekly dashboards on Business Partners’ performance along with strategies to maintain consistency & improvement.> Responsible for handling customer’s grievances received for Customer Retention Team.> SPOC for handling & resolving escalations (CEO, IRDAI, Branch, Direct Customer etc.) within stipulated time frame to avoid legal implications> Scrutinizing the RCA of escalation and sharing the view management along with inputs to avoid future escalations.> To act as coordinate between grievance and appeals committee and settle matter outside the court.> To prepare case files on policy holders and submitted for management review.>Responsible for calling the customer for query resolution and scheduling meetings or negotiations for the complaints received from the customer, as and when required.>Responsible for the refund for any incorrect debit/ complaint post ensuring all the requisites approval are in place.
EDUCATION
Symboisis Societys College of Arts & Commerce, Senapati Bapat Road, Pune 4
Master of Business Administration - MBA
Delhi University
Bachelors of commerce
ABOUT MANISHA BISHT
Assistant Manager at Max Life Insurance
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