Manisha Agarwal

WORK HISTORY

EDUCATION

SKILLS

ABOUT MANISHA AGARWAL

Patient & Prescriber experience leader with proven track record of shaping solutions for patient and provider experience strategy, omnichannel engagement, building high performing organization, implementing innovative solutions and maximizing impact while driving efficiencies for multiple blockbuster portfolios. Leadership - Built and managed high performing team by setting strategic goals, channeling competency to deliver innovative and core technology projects. Strategy - Worked closely with executive leadership and CEO staff to set up new capabilities and identify technology roadmap for new functionsVendor Management & Contract Negotiation - Managed multiple vendors and contracts for continuous improvement on operational effectiveness and customer experience Organization Development - Built new organization by identifying the roles needed, set up organization structure and hiring the best talent while developing the existing staffProgram/Product Management - Responsible for delivering fast paced global technology products, software medical devices and support planning for continuous improvement; Process Design & Optimization - Set up new business capabilities; Process mapping for enabling innovation in regulated environment; Change management with new capabilities launchEnterprise IT - Customer Relationship Management; Business capability & IT roadmaps; Global deployments, Application integration, Application modernization and rationalization; Multi-shore Support Planning & Execution Financial Planning & Budget Management - Managed multi-million dollar organization and project budget; Set up processes for better transparency and budget management