Manish Warlikar
Third Party Products (Bancaassurance) Distribution and Management | Market Conduct | Customer Journey Process Compliance | Business Quality Controls Management |
- Role
- AVP - Third Party Products - Center of Excellence - Market Conduct at Axis Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Manish Warlikar
Accomplished, Strategic and Experienced Professional with over 25+ years in Financial Services sector with P&L accountability. Expertise in Distribution Development, SME Development, Channel Business Support, Operations Management, Market Conduct (Business Processes and Quality Excellence)A leader and strategist, driving businesses by identifying opportunities, streamlining systems with focus on bottom line, process efficiency and cost optimization. Assertive, competitive and innovative – an achiever of exceptional rather than expected results.Outstanding skills in interacting with internal and external stake holders, suggesting viable solutions within organization value, business ethics & policies framework, ability to effectively communicate with the target audience through design of proper PR strategies.
Experience
AVP - Third Party Products - Center of Excellence - Market Conduct
Dec 2020 — Present · Mumbai, IN
1) End to end Project Management of various Insurance sales related processes i.e. Solution designing till implementation, analyse outcome and report key highlights to senior management.(2) Review and evaluate existing LI & GI processes for process uniformity across all 7 Insurance business partners i.e. To identify process gaps and initiate and implement new / improved process controls within Bank’s Compliance policy framework to mitigate potential risks.(3) Grievance Management (Senior management) escalations - Liasoning with Insurance partners and internal business stake holders (Corporate Affairs & Service Recovery) to investigate, conduct RCA and report grievance resolution to management.(4) Analyse grievance investigation outcome, prepare and report analysis to Senior Management and Branch Sales stake holders. Initiate Business Clawback action on Proven Mis-sell cases and to create process adherence awareness at customer onboarding stage.(5) Design Process enhancement EDMs (Selling the Right Way) for circulation across branch stake holders. Design Circulars on Process enhancements for release from senior management desk.(6) Regularly track and analyse Business Quality parameters for providing feedback to Insurance partners and reporting highlights to management.(7) Conduct audit on implemented Process controls, reset gaps / fallouts and update management at regular intervals on “Customer Obsession” projects.
Education
University of Mumbai
Bachelor of Science - BS, Science
1997 — 2000
Prin. L.N. Wellingkar Institute Of Mgt. Develop
Post Graduate Diploma in Business Management, Business Administration and Management, General
2003 — 2004
Technical jobs and careers
Master of Business Administration - MBA, Operations Management and Supervision
2007 — 2009
Dr. Antonio Da Silva High School
Technical, Science
1984 — 1996
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