Manish Verma
Senior Customer Success Associate | Post-Sales & Career Support Expert | Driving Learner Success in EdTech
- Role
- Senior Customer Success Associate Post-sales & Placement Support (Edtech) at K21academy Learn Ai, Data & Cloud From Experts
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Manish Verma
When a frustrated client is on the verge of leaving — I\'m the person who turns that…
Experience
Senior Customer Success Associate Post-sales & Placement Support (Edtech)
K21academy Learn Ai, Data & Cloud From Experts
May 2024 — Present · 8 Magnolia Pl, GB
OverviewAs a Senior Customer Success Associate at K21 Academy, I manage the end-to-end post-sales process and focus on career placement support. I ensure a seamless learner experience while helping trainees with job search strategies, resume building, and interview preparation. I leverage my expertise to drive both customer satisfaction and successful career transitions.Key Responsibilities- Post-Sales Support: Manage the full post-sales cycle, from onboarding to program completion, ensuring a smooth learner journey- Career Placement Support: Assist with resume building, interview prep, and job search strategies, while collaborating with the Placement Department to boost job opportunities for learners- Feedback Management: Achieve 100% positive feedback, continuously improving the learner experience through tailored engagement- Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering teams to address learner needs and enhance support processes.Key Achievements Improved learner retention by 15% through comprehensive post-sales support. Increased placement rates by 20% by offering tailored career placement services. Created a Career Success Program, reducing job search time by 25% for learners. Achieved a 100% positive feedback rate from learners, ensuring satisfaction and loyalty.Tools & TechnologiesZendesk · Skool Portal · Keap CRM · Google Workspace SkillsEnd-to-End Post-Sales Support · Career Coaching · Learner Retention · CRM Management · Placement Support · Educational Technology · Feedback Management · Cross-Functional Collaboration Why It MattersThis role blends my post-sales expertise with a focus on career success, allowing me to support learners’ educational journeys and ensure they transition smoothly into their careers. By combining education with career development, I drive real-world success for our trainees.
Education
Madan Mohan Malaviya University of Technology
Master of Business Administration - MBA
2020 — 2022
Deen Dayal Upadhyay Gorakhpur University, Gorakhpur
Bachelor of Commerce - BCom
2015 — 2018
Deendayal Upadhyay Gorakhpur University
Master of commerce-M.com
2018 — 2020
Kendriya Vidyalay No.1 Air Force Station Gorakhpur Uttar Pradesh
Intermediate
2014 — 2015
Kendriya Vidyalay No.1 Air Force Station Gorakhpur Uttar Pradesh
High school
2011 — 2013
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