Manish Tyagi

About Manish Tyagi

Worked on Cisco, Aruba, HPE Devices, and Akamai CDN.Expertise in Routing & Switching, Security, Wireless, and Akamai CDN Technology.Certifications like ACMA V8, ACMP V8, ACSP, NSE1, NSE2, etcExpertise in CCIE RnS, CCIE Security, ACMX, Akamai CDN10+ years of experience in customer-facing operations and technical solutions roles.Experienced in troubleshooting and solving highly complex technical issues, influencing and communicating cross-functionally with customers and internal teams.12+ years of training experience in various sets of technologiesTrained more than engineering students and working engineers from various renowned universities and IT companies in the world respectively.Delivered 150+ workshops and 50+ Guest lectures on Cisco Routing & Switching, Cisco Security, and Aruba ACMA & ACMP.

Experience

1. Cloud Solutions Engineer Ii

   Akamai Technologies

   Jan 2023 — Present · Meerut, IN

   Leading meetings to collaborate and critically analyze for issue resolution and organization improvement Leading investigations across Akamai\'s Distributed Network for optimized performance and delivery for customers Contributing to the strategic direction of the global support team to develop and implement best practices Demonstrating the ability to communicate professionally with customers and collaborate with internal stakeholders Demonstrating an aptitude for building trusted relationships with customers and providing guidance to wider team members Owning the problem resolution and collaborating with Sales, Services, Engineering, and Support teams to ensure customer success. Live Troubleshooting the issues in the Production Environments of the worldwide Enterprise customers based on the supported features provided by Akamai Accessing Akamai Servers all over the globe via CLI and extracting the logs to look into real-time and historical traffic in order to resolve the issues Working on configuration and troubleshooting requests on Akamai’s various products Orchestrating customer success through feature adoption and implementation as well as workflow optimization Analyzing existing technical issues across Akamai\'s Distributed Networks and proposing solutions to prevent issues from recurring Working independently with the customers, managing customer incidents and escalations to closure Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve, and report on technical issues Using knowledge and experience to improve internal tools and developing into a Subject Matter Expert Contributing to the strategic direction of the global support team to develop and implement best practices Handling shift operations to monitor the call/case flow, ensuring staffing and managing customer escalations. Delivering just-in-time coaching to technical solutions staff ensuring a high level of customer satisfaction

Education

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor of Technology (B.Tech.), Computer Science and Engineering

  2009 — 2013

• Birla Institute of Technology and Science, Pilani

  Master of Technology (M.Tech.), Computing Systems and Infrastructure

  2021 — 2023

Skills

• C
• Html
• Ospf
• Internet Protocol Suite (Tcp/Ip)
• Network Administration
• Project Management
• Tcp/Ip
• Public Speaking
• Troubleshooting
• Research
• Microsoft Office
• Network Design
• Java
• Mysql
• Ccie Security
• Firewalls
• Networking
• Routers
• C++
• Cisco Technologies
• Leadership
• Ccna
• Routing
• Windows
• Sql
• Ccie R&S
• Vpn
• Cisco Systems Products
• Switches
• Network Engineering
• Network Security
• Cwna