Manish Thapa
Reservation Associate @Oberoi Contact Centre
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WORK HISTORY
Reservation Associate @Oberoi Contact Centre
Delhi, IN
Handled inbound calls from guests, delivering personalized and high-quality assistance in line with Oberoi service standards. • Addressed guest inquiries efficiently by providing accurate information and tailored solutions. • Processed room reservations, aligning guest requirements with available options to ensure seamless booking experiences. • Reconfirmed reservations through proactive communication via phone calls and emails, ensuring accuracy and guest satisfaction.
EDUCATION
ITS Mohan Nagar, Ghaziabad
Bachelor of Business Administration - BBA
ABOUT MANISH THAPA
Our team at IIC-SMIT thrives on innovation and creativity, and my role as a member is to…
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