Manish Srivastava
Customer Success Manager @Bright Lifecare Private Limited
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WORK HISTORY
Customer Success Manager @Bright Lifecare Private Limited
ABOUT MANISH SRIVASTAVA
I, Manish Srivastava, bring over 9 years of experience in customer support currently serving as Manager – Customer Support I have successfully led teams of up to 70 Customer Support Associates (CSAs), ensuring consistently high-quality service delivery. My leadership is driven by a strong focus on key performance indicators (KPIs) such as First Call Resolution (FCR), First Time Resolution (FTR), Customer Effort Score (C-ES), Service Level Agreement (SLA), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) handled the escalations management with out any SLA breach with a solid foundation in analytical thinking and strategic delegation, I continuously drive team performance and enhance competencies across the organization. My approach blends data-driven decision-making with people-centric leadership to deliver outstanding operational outcomes.
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