Manish Soni
Associate Consultant @ AXA XL | Project Management | Regulatory Reporting management | Complaint Handling | Six Sigma Green Belt |MBA
- Role
- Associate Consultant at AXA XL
- Location
- West Delhi, IN
- LinkedIn followers
- 500 followers
About Manish Soni
With over 6 years of experience in the insurance and banking sectors, I am a passionate and skilled associate consultant at AXA XL, a leading global insurer. My core competencies include project management, complaint handling, data analysis, and team leadership. I am driven by the mission of delivering innovative and sustainable solutions to our clients and stakeholders, and I bring diverse perspectives and experiences to the team. As an associate consultant, I am responsible for managing the transition of the process from the UK to India, working as a complaint handler for UK insurance policies, and implementing key performance indicators to measure and improve operations. Conduct root cause analysis to formulate countermeasures to business mistakes. I leverage my analytical, communication, and problem-solving skills to ensure quality and efficiency in our services.
Experience
Associate Consultant
Mar 2022 — Present · IN
Project Management transitioning the process to India from UK and working in the capacity of Complaint handler for UK insurance policies. Project meetings with stakeholders/clients to understand the requirements, critical elements, service level agreements and project overview Solely managing Lloyds Complaints and ensuring to complete them as per the Lloyds guidelines Implementing Key Performance Indicators (KPI) slides on monthly basis and analyse operational improvements against KPIs to measure progress Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations. Lead and mentored team of 6 associates Developing strategy to bring the process on BAU and clearing the backlog in timely manner Assisting UK team with the data for service check-in meetings with coverholders Assisting with the managing of the Financial Ombudsman (FOS) relationship to ensure this is run smoothly. Attended Lloyds complaint training which was conducted by Padda Consultancy
Education
JLDAV
Senior Secondary, Commerce
2010 — 2010
New Delhi Institute Of Management
Master of Business Administration - MBA, Finance, General
2015 — 2017
Delhi University
Bachelor of Commerce - BCom, Business/Commerce, General
2010 — 2013
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