Manish Shinde
Infrastructure Delivery Management , Service Management , Vendor Governance, Solution builder . Simplify Complex Service Delivery
- Role
- Head Global Integrated Service Management and Contact Center at ManpowerGroup
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Manish Shinde
I have over 21 years of deep experience in spearheading IT Infrastructure, Operations & Service Delivery functions while working with reputed organisations. Experience in leading strategic initiatives of embedding technology for business transformation, driving revenue growth, margin improvement and Service Quality improvements. Diversified and Broad Experience across IT Services & Product Organizations in Multiple technology and customer facing leadership Role.
Experience
Head Global Integrated Service Management and Contact Center
Jun 2022 — Present · Mumbai, IN
In my current role, I am responsible to manage Global Integrated Service management (Apps,Infra(On-Prem/Cloud)) and Global Contact Center functions. Creating Global Policies and framework for Production services unit which includes ITSM,Contact Center, setting up L1.5 technical support team for apps and Infra.
Skills
- Project Management
- Sql
- Software Project Management
- Itil
- Cobol
- Sdlc
- Solution Architecture
- Db2
- Unix
- Oracle
- Requirements Analysis
- Jcl
- Business Analysis
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