Manish Sharma

About Manish Sharma

I am having a passion for executing New Technology and Service Delivery in any reputed company. In addition, I have been obtained 14 years of experience in the area of IT infrastructure, Service Delivery, Project Management, Team Management, New implementation & Change Management in a different renowned organization.# Multitasking credentials with excellent planning,execution, monitoring and resource-balancing skills, as well as the ability to handle multiple tasks in high pressure environments and under tight deadlines.• Developing project plans, goals, and budgets; identifying resources needed.• Integrate information technologies into the company for optimal effectiveness.• Responsible for all services are delivered in time following the general Service Level Agreement stated in the contracts.• Providing MIS and reports for IT security, Non-Compliance/gaps between configuration repository and physical configurations.• Understand current and future business goals and ongoing IT issues to ensure business success.• Provide executive level visibility to operational performance, incident and outage, resources assigned, project activity, service level and if necessary, budgets/cost details.• Conducting periodic C-SAT surveys & driving the action to enhance the support quality.• Assembling and coordinating project team members, assigning individual responsibilities.• Develop a renewal and upgrade schedule for company software programs and Ensure that employees are following computer use policies, information security and Privacy.• Participate in recruitment, orientation and ongoing training of new IT staff.• Keeping accurate administrative records of accounting, costing, and billing.• Identify the upcoming requirement at customer to ensure the timely deployment ofresources for project delivery.• Controlling Attrition by effective tenure & skills management of tenured resources.• Reviewing various weekly / monthly MIS reports pertaining to employee productivity.• Ensuring resource backfill to agreed head count, Identifying the team’s training & development needs, and conducting appropriate training programs.• Manage and monitor results of the team to ensure internal and external SLAs are met.

Experience

1. Regional Service Delivery Manager

   Team Computers

   May 2024 — Present · Noida, IN

Education

• Bachelor of Computer Application

  Bachelor of computer application

  2013 — 2016