Manish Sharma
Service Delivery Proven leader in ITSM with 9+ Years of experience having technology and administrative background of education.
- Role
- Senior Manager - Service Management at HCLTech
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Manish Sharma
An astute professional with several years of experience in project planning, scheduling…
Experience
Senior Manager - Service Management
Feb 2023 — Present · Noida, IN
Leading a team of 25+ SM professionals to manage and improve the IT Service Delivery provided to USA’s Largest Health care chain Ascension Technologies and largest fertiliser producer MOSAIC Promote and support the deployment of Service Management processes to all groups interacting with Problem Management, Change Management, and Incident Management. Prioritize staff workload according to the prioritization matrix and hold the team responsible for breaches in service delivery SLAs. Formulates and agrees with an appropriate Service Level Management structure for the organization and New Client. Management of services, including Service Catalog, Service Requests, Incident Management, Member Care escalations, and problem & change management.
Education
Rajasthan Technical University
Bachelor of Technology - BTech, Automobile/Automotive Mechanics Technology/Technician
2006 — 2010
Amity University
Master of Business Administration - MBA, International Business
2011 — 2013
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