Manish

Operation in HDFC Bank || Ex Hero Fincorp Ltd. || Ex Muthoot Fincorp Ltd.

Role: Virtual Customer Support Associate at HDFC Bank
Location: New Delhi, DL, IN
LinkedIn followers: 500 followers

OtherView LinkedIn profile

About Manish

Customer Experience and Operations Specialist | 3.5 Years in BFSI | Expertise in Problem…

Experience

Virtual Customer Support Associate
HDFC Bank
Mar 2024 — Present · Delhi, IN
Addressed complex customer complaints transferred by the team, skillfully solving in an efficient andeffective manner to maintain customer satisfaction.• Streamlined complaint escalation and resolution processes by establishing and maintaining productive relationships with internal business units and partners.• Addressed and resolved customer complaints, utilizing, persuasive retention techniques and consistent account follow-up.

Education

Delhi University
Bachelor of Arts - BA, History and Linguistics
2017 — 2020
Central Board of Secondary Education
10th, Matric
2014 — 2015
Central Board of Secondary Education
Higher secondary, Humanities
2016 — 2017

Contact information

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Work email
•••••@hdfc.bank.in
Personal email
•••••@•••••.com
Direct dial
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Current company

HDFC Bank

Banking · 216K employees · Mumbai, Maharashtra, India

HDFC Bank is India's largest private sector bank, offering a comprehensive range of financial products and services to our customer base of over 92 million. Our extensive distribution network of 8,919 branches and 21,031 ATMs across 3,836 cities and towns as of August 2024, reaches every corner of the country, making us accessible to millions. Promoted by Housing Development Finance Corporation (HDFC), India's leading housing finance company, HDFC Bank began operations in 1995 with a simple mission: to be a "World-class Indian Bank". With a single-minded focus on product leadership, customer focus and operational excellence, we have emerged as a leading player in all our business segments. We cater to individuals and businesses, offering a full range of innovative banking solutions including loans, payments, and wealth management. Our business solutions empower companies of all sizes, from MSMEs to large corporations, helping them grow with tailored banking services and financial tools. In 2023, the Bank merged with HDFC Ltd, combining our robust banking services with HDFC Ltd's legacy of leadership in housing finance. This merger enhances our ability to offer home loans and other financial services, ensuring seamless access for customers across urban and rural areas. As a socially responsible corporate citizen, we believe in banking with a purpose. Through our CSR initiative, Parivartan, we actively work to drive positive change across education, healthcare, skills training, and sustainable livelihoods impacting over 10 crore lives across the country. Our commitment to community impact is as strong as our dedication to delivering value to our stakeholders. As we expand, we continue to stay at the forefront of innovation, offering seamless digital banking experiences to enhance the lives of our customers. HDFC Bank prioritises the security of its systems and remains committed to maintaining the confidentiality of its customers' data. As a precaution

hdfc.bank.in

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About Manish

Experience

Virtual Customer Support Associate

Education

Delhi University

Central Board of Secondary Education

Central Board of Secondary Education

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